How can we help you?

We are all ears for you. But maybe a short note on frequently asked questions will help you? Here you will find the right contact person for every need!

How it Works.

We love the Toniebox and we believe you will, too! That’s why we offer a 100-Day Happiness Guarantee.

When bundle a Toniebox through our online shop, you have 100 days to set it up, record personal messages, listen to bedtime stories, groove at a living room dance party and explore all the joys of the Toniebox with your family.

If you and your little listener are not completely satisfied, you can return it for a full refund within 100 days of purchase.

child enjoying craft time while listening to Disney Tonies on a red Toniebox 2

How can we help?

Having troubles with your Toniebox? Our team is here for you! Reach out before you start a return and let the tonies? team help you troubleshoot.

Still not smiling?

We’re sorry to hear that. Visit our returns page to get your return started.